As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Rlifespan shall have a right to charge you cancellation fee of a minimum INR 300 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our laboratory partners.
However, in the unlikely event of any test on your request being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances: cancelling your order if (A) pick up location is outside our designated zones; (B) failure to contact you by phone or email at the time of picking the sample or (C) failure to contact you by phone or email at the time of confirming the booking; or you cancelling the order at the time of confirmation due to unavailability of the tests you ordered for at the time of booking.
Our decision on refunds shall be at our sole discretion and shall be final and binding.
All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
In case of payment at the time of delivery, you will not be required to pay for:
orders where the packaging has been tampered or damaged by us;
wrong order being delivered; or
Any particular Test missing from your test requesting form at the time of online reporting.
In case the test which is paid through credit card is cancelled due to non-availability of the requested test at the laboratory, the amount will be returned by reversing the transaction by Rlifespan.
In case of late reporting, the delivery charge will neither be voided nor refunded by Rlifespan.